First i share my comments about qubee , now iam customer of qubee so iam now sharing my experience with qubee.
I thought i should buy qubee as wateen has ended its services near Neepa Flyover area as there NOC has cancelled due to some political reasons.
I call customer support to get device they told me that within 24 hours i will get device at my doorstep.
After 24 hours I call again and ask them about device, They ask me to tell customer support person name bcoz they didn’t have any proof about my order. And told me if such thing happen they are sorry and within 1 hour they will investigate and inform me.
I wait again for 24 hours but didnt’ get any call from qubee customer support.
I visit their franchise (Near Alladin Park) and told them about situation, they again feel sorry about it and they told me that if u order device with us we will deliver it within 24 hours.
Next day there team came to my venue with 2 device 1. Indoor with Wifi and another one was outdoor.
They plugin indoor device, the device came online with 3 signals they congratulate me that indoor coverage is perfect and device will run like charm, then they plug device with laptop and after some time they told me that indoor device is faulty… or some sort of signal problem so they are going to use outdoor device.
I said ok , then they install outdoor device and told me that device is showing german language therefore I have to wait one of customer support person go to there office again and after half hour come with another indoor device, they plug indoor device again and again device came online with 3 signals but not working.
Then they start calling to qubee office and requesting them to bring a device at my venue, they refused and tell them to bring device themselves. So they are hesitating to go office again, I bring keys of my car and tell their CSO to come with me I take him to Qubee franchise near Alladin park, he bring an outdoor device from there.
I told him to check device here and he said that he didn’t have permission to check device at franchise.
He bring device at my office install it but device were having singals problems
It was showing CINR 8 to 12db they were trying there best to get best results, I ask him that whats good CINR he told me that 20 to 22 CINR is enough to get good results they have tried there best but they get only 14 to 16 CINR on best results. They fixed device over 14 CINR and told me that i can achive normal results (not good but better then poor)
During discussion with Qubee team I found few noticeable things, They are only investing on front end (means there franchises) and they are not providing any facilities to customer support, Customer support person told me that they have there own laptops bcoz qubee is not providing laptops to them and they have there own transport as well.
There tools were too much outdated, Old hammer for installing outdoor device instead of drill machines they came with steel nails.
And they also told me that Qubee is working since past one year but launched commercially in october they havent’ trained for such issues yet
They have installed device with support of local made iron stand.
Iam amazed with there poor support. outdated stuff, poor devices (as indoor device is showing 3 signals but not working and not only one device but 2 devices gives same result).
If anyone from qubee wants to investigate my issue as i got device after 4 days (3 days delay) and got problem in 2 indoor devices (even having 3 signals) and one outdoor device (showing German language)
can call me on 03452203922 i will provide him my id and other details so he can investigate that iam right or wrong.
My ranking for qubee.
Franchise Decoration = 9/10
Customer Support = 0/10
Outdoor Team = 2/10
If your usage is low qubee is good bcoz charges are low for low usage, but u can’t compare it with wateen if usage is high. As they are not providing telephony so you can save Telephony charges which wateen is charging.
But they are charing too high 1MB with 30GB bandwidth = 2600/= (without telephony)
Wateen 1MB with 100GB = 1820/= (with telephony)
Wateen static IP for remote desktop / web server = 2000/= one time
Qubee static IP = 400/= per month.
So u can compare these services.
One thing which they offer me is they are charging 2000/= (2 months advance) + 1000 installation charges total 3000/= and for indoor wifi device they are charing 2000 extra, but franchise person told me that he will deduct 2000 rupees for indoor device (unfortunately indoor device didn’t work for me)
Most of all speed….
I havent browse speed yet since they have installed device, but my office workers told me that speed is low as compare to wateen but about speed as i said i have’t check yet so i will provide speed review with screenshots later.
At franchise they told me that they provide Quality service or No service but there team has installed device on 14db CINR, so i will post speed screenshots here soon

surprise after reading this… agree that there franchise is too good as i live near to there franchise…. are you totally satisfied with net speed as compare to other wimax companies????
i always prefer dsl as compare to wimax…
As I’ve mention this i my post that I haven’t check / compare speed myself, I will compare it with wateen and soon post screenshot here.
Well I dont prefer DSL over Wi-Max bcoz if PTCL service goes down it sometimes takes months to get back normal.
And cable DSL gives problems in rainy seasons / load shading etc… Therefore i prefer wi-max network.
yup dsl have these problems
it will great if u post telecom updates…
Please upload screenshots and please let us know the downloading speed of qubee…what abt wateen speed ??!!
guys i m using wateen wimax and have outdoor cpe installed for 8 month it was working good as browsing speed is nice,but poor downloading
and conecting issues are making me hang up really it dc any time i m recieving 4 signals every time near metro nipa.i contacted costumer services they changed mmy password,and said theres nothing we can do clearly there fore i am thinking to conect to qubee or any other network ..plz suggest best for me…!
You can try Qubee, but I dont think so that Qubee speed is good as compare to Wateen.
Im living in Malir area using Qubee wifi sx686 device since last 20 days with an external antena, Fraz Ahmed wrote true about their team’s tools (like steel nail etc).At my location JTCHS near jinnah squire & Malir city the wifi device given just two signal out of four which also unstable but with external antena i got full four signals constantly CNIR at the moment im getting 22db which are varibable & remain 12-18 when checked, browsing is better but few time its to slow like dialup and enough to bother me, downloading speed also slow according as per 1mb pkg, I did’t upload yet, but feel surprised when browsing & downloadig is slower than 512 pkg but if tried to check through speed testing metter site its reach to peak of 1mb. In my connection which I felt badly it take to much time to connect after start the device delay time almost 4minutes to 17minutes which is unbearable, I also launch a complain to helpline in this regard on 5th March 2010 and got an system generated email with alloted an open complaint tickt # just after my complain, next day I got a call from helpline the man asked about signals and device model etc and said that default maximum time of connectivity is 45 seconds he also assure to me that your problem will be solved soon in 2hours and I got another email from them with closer same ticket # with status of complain solved but my complain regarding delay connectivity is remain unsolved till now, I just repeated same complain with detail to their technicial Head and waiting their possible action for it.
Do you have your account number??
Can i verify your account from qubee’s helpline
WELCOME TO THE WORLD OF QUBEE
Dear Faraz Ahmed
WELCOME TO THE WORLD OF QUBEE
In our world, you experience the internet at its very best, every time you go online.
In our world, the internet works like a dream. It’s fast, it’s reliable and it’s always on.
In our world, you’re never alone. Our customer service and support team are there 24/7, waiting for your call.
It’s a world we’d like to share with you.
Welcome to Qubee. Join in.
For your reference your user details are as follows:
(Removed user id/password)
ACCOUNT NUMBER: SNG00000000000001911
Keep this information safe as you may need it in the future. Please note that this information is for the account holder only and should not be divulged to third parties.
Thank you for choosing Qubee. We hope you enjoy the Qubee experience. If there is anything we could do better we hope you will let us know via our customer support line on 11-10-QUBEE (78233).
Best Regards,
Qubee Customer Care.
customercare@qubee.com.pk
Ok rehman here is complete email which i rcv from qubee team when i subscribe for qubee. Now i have left qubee long long time ago.