First i share my comments about qubee , now iam customer of qubee so iam now sharing my experience with qubee.

I thought i should buy qubee as wateen has ended its services near Neepa Flyover area as there NOC has cancelled due to some political reasons.

I call customer support to get device they told me that within 24 hours i will get device at my doorstep.

After 24 hours I call again and ask them about device, They ask me to tell customer support person name bcoz they didn’t have any proof about my order. And told me if such thing happen they are sorry and within 1 hour they will investigate and inform me.

I wait again for 24 hours but didnt’ get any call from qubee customer support.

I visit their franchise (Near Alladin Park) and told them about situation, they again feel sorry about it and they told me that if u order device with us we will deliver it within 24 hours.

Next day there team came to my venue with 2 device 1. Indoor with Wifi and another one was outdoor.

They plugin indoor device, the device came online with 3 signals they congratulate me that indoor coverage is perfect and device will run like charm, then they plug device with laptop and after some time they told me that indoor device is faulty… or some sort of signal problem so they are going to use outdoor device.

I said ok , then they install outdoor device and told me that device is showing german language therefore I have to wait one of customer support person go to there office again and after half hour come with another indoor device, they plug indoor device again and again device came online with 3 signals but not working.

Then they start calling to qubee office and requesting them to bring a device at my venue, they refused and tell them to bring device themselves. So they are hesitating to go office again, I bring keys of my car and tell their CSO to come with me I take him to Qubee franchise near Alladin park, he bring an outdoor device from there.

I told him to check device here and he said that he didn’t have permission to check device at franchise.

He bring device at my office install it but device were having singals problems

It was showing CINR 8 to 12db they were trying there best to get best results, I ask him that whats good CINR he told me that 20 to 22 CINR is enough to get good results they have tried there best but they get only 14 to 16 CINR on best results. They fixed device over 14 CINR and told me that i can achive normal results (not good but better then poor)

During discussion with Qubee team I found few noticeable things, They are only investing on front end (means there franchises) and they are not providing any facilities to customer support, Customer support person told me that they have there own laptops bcoz qubee is not providing laptops to them and they have there own transport as well.

There tools were too much outdated, Old hammer for installing outdoor device instead of drill machines they came with steel nails.

And they also told me that Qubee is working since past one year but launched commercially in october they havent’ trained for such issues yet

They have installed device with support of local made iron stand.

Iam amazed with there poor support. outdated stuff, poor devices (as indoor device is showing 3 signals but not working and not only one device but 2 devices gives same result).

If anyone from qubee wants to investigate my issue as i got device after 4 days (3 days delay) and got problem in 2 indoor devices (even having 3 signals) and one outdoor device (showing German language)

can call me on 03452203922 i will provide him my id and other details so he can investigate that iam right or wrong.

My ranking for qubee.

Franchise Decoration = 9/10
Customer Support = 0/10
Outdoor Team = 2/10

If your usage is low qubee is good bcoz charges are low for low usage, but u can’t compare it with wateen if usage is high. As they are not providing telephony so you can save Telephony charges which wateen is charging.

But they are charing too high 1MB with 30GB bandwidth = 2600/= (without telephony)
Wateen 1MB with 100GB = 1820/= (with telephony)

Wateen static IP for remote desktop / web server = 2000/= one time

Qubee static IP = 400/= per month.

So u can compare these services.

One thing which they offer me is they are charging 2000/= (2 months advance) + 1000 installation charges total 3000/= and for indoor wifi device they are charing 2000 extra, but franchise person told me that he will deduct 2000 rupees for indoor device (unfortunately indoor device didn’t work for me)

Most of all speed….

I havent browse speed yet since they have installed device, but my office workers told me that speed is low as compare to wateen but about speed as i said i have’t check yet so i will provide speed review with screenshots later.

At franchise they told me that they provide Quality service or No service but there team has installed device on 14db CINR, so i will post speed screenshots here soon